SaaS Glossary of Terms
Maltix
William Nicholls
Last Update 4 months ago
Simplified terminology terms used regularly
Updated Maltix Product Terminology Core Networking & Web Apps
- Maltix Go (formerly QR Lite): A premium global networking tool featuring a lightning-fast Progressive Web App and a starter Knowledge Base. It includes the Super Connector access to 70,000 trusted connections.
- Maltix Tribe (formerly QR Site): A platform-agnostic site specifically designed for the phone user. It features VA-assisted customizable screens, a dedicated Members Area, and integrated push notifications.
- Mobile PWA App: A custom development platform branded as Maltix Tribe and connected to the TAWK knowledge base.
- Maltix eCard: Free QR-based vCard technology. Allows users to download contacts in one second and coordinate calls to action with a custom management area.
- Master QR: A landing page that can be permanently printed; the destination links can be changed at any time via subscription.
- QR Frame / Designer QR: Enhanced topical designs that wrap around a QR code, proven to increase scan rates by 80%.
- QR Merchandising: Physical branding and assets utilizing actual URLs and pictorial QRs.
- Connective Tissue: Interconnected secure data transfer within the Maltix SaaS environment.
- Data Harmony: Ensuring Categories, Custom Fields, and Tag alignment between Maltix Tribe, the Knowledge Base, and the CRM.
- Image/Palette Harmony: Ensuring brand assets and colors from the Brand Bible are sized and applied consistently across multiple SaaS applications.
- SFP (Smart Form Pages): Secure forms that automate data to the CRM, using Branching Logic for customer reassurance and URL automation.
- Lares Virtual Assistants: Real people providing clerical and advanced support. They use Clockify for time management.
- AI Assist: AI agents that engage in customer conversations, providing instant departmental assistance.
- Book Mark: The action of saving a Maltix Go, Maltix Tribe, or eCard to a phone home screen for instant sharing.
- Knowledge Base (KB): A digital library of information integrated with the PWA Shop and Stripe links.
- ICO & GDPR: Meeting the requirements of the Information Commissioner's Office for properly handling personal data.
- Tenant: A group of users or an organization sharing common access within the platform.
- NDA / Sales Agency Agreement: Formal contracts outlining the legal working relationship and confidentiality between Maltix and its agents.
Product terminology
- Capsule CRM: A customer relationship management software that helps businesses manage their interactions with customers, track leads and sales opportunities, and improve customer satisfaction.
- Collaboration: A collaboration platform that helps businesses facilitate teamwork, share documents, communicate in real-time, and streamline project collaboration.
- Cross platform analytics: Data analytics reports that helps businesses collect, analyse, and visualise data to make informed business decisions and improve performance.
- E-commerce: An e-commerce platform that helps businesses create and manage online stores, process payments, track orders, and analyse sales data.
- eCard: Free QR based vCard technology, essential for the modern phone user, download your contacts onto their phone in one second, collect their phone contacts & co ordinate QR Call to action with a custom management area, all with Lares VA support
- Encrypted Data Security: A data security solution that helps businesses protect their sensitive information, secure their network, and comply with data protection regulations.- Fliplet data source Management: An inventory management access that helps businesses track inventory levels, manage stock, optimise warehouse operations, and prevent stockouts.
- Linkedin overhaul A short course to dramatically improve your Linkedin presence
- Maltix Go Maltix Connect Premium global networking tool with a lighting quick Progressive Web App and starter Knowledge Base
- HR: A human resources management software that helps businesses streamline their HR processes, manage employee information, track time and attendance, and automate payroll.- Integrations: Enterprise resource planning software that helps businesses integrate and manage their core business processes, such as finance, inventory, telephony, Stripe, and supply chain management.
- Mobile PWA App: A mobile application development platform that helps businesses create custom mobile apps to engage customers, streamline processes, and enhance brand visibility. Branded as QR Site and connected to TAWK knowledge base.
- My Most Trusted Marketing: Automation App that helps businesses create and track marketing campaigns, sophisticated email marketing, and analyse customer engagement.
- Maltix Tribe builder platform agnostic site specifically designed for the Phone user, without the need for coding knowledge, with VA assisted customisable page screens and easy-to-use features, integrated to TAWK Knowledge base and smart form pages and shops therein.Fully loaded with a Tribe Members area serviced with in app and push notifications
- Reporting: A reporting and analytics tool that helps businesses generate custom reports, visualise data, and gain insights to make data-driven decisions and improve business performance. Monthly reports and Lares VA help included
- Social Media Management: A social media management tool that helps businesses schedule posts, track engagement, monitor social media mentions, and analyse performance.
- Super Connector Become a global Super Connector within Maltix Connect Premium which is within the Maltix Go Subscription and get access to 70,000 Trusted Connections
- TAWK Customer Support: A customer support software that helps businesses provide timely and efficient customer service, manage support tickets, and track customer inquiries.- Training: A Lares training and development platform that helps businesses create and deliver online training courses, track employee progress, and assess learning outcomes.
- Lares Clerical support as listed on their contact forms
- Lares advanced clerical support as listed on their contact forms
- Whats App and Push notification Communication:Platform that helps businesses streamline internal and external communication, facilitate team collaboration, and enhance productivity.
- Xero or QuickBooks CRM integration: Financial management software that helps businesses track expenses, manage budgets, generate financial reports, and streamline accounting processes.