Internal communication protocols
2025
William Nicholls
Last Update a month ago

Titan email
- All Maltix folk will have their [email protected] email
- In the cloud system, simply login
- All login details are stored within the Maltix CRM for easy retrieval
- Important emails can be auto stored within the CRM against your record and the clients record using
- The calendar system within Titan email is exceptional
- Additional calendars can easily be added
TAWK:
- Tawk is designed to be frontline support for all clients and prospects
- https://maltix.tawk.help/
- Direct Chat: https://tawk.to/chat/5fc629dfa1d54c18d8ef2fbf/default
- Direct Omni channel from Social media

- TAWK Departmental


Tawk whisper
- All departments can whisper mid conversation to other colleagues or departments for assistance
TAWK "Buttons"
- Clients "Buttons page"
- Created by Lares from the start of every project
- Images, updates etc
- Within the clients TAWK knowledge base
QR and QR links
- BizCards
- Event platforms
- Master QR
- Zoom Backdrops
- Extensive use of managed WA groups
- Assigned manage access
- Most clients are WA aware and happy to talk or text
Brand Bible adherence at all times
Smart Form Page automation to CRM
- All Maltix Shops
- Contact forms
- Surveys
- DocuSign
- Agent referral forms
Smart Form Page branching logic
- Informs Directors and VA
- Always automate to Co CRM
- Automatically sends relevant information to clients
- Automates data collection form pages to VA and client
Gannt
- Graphical representation
- Client activity input against time
- Project activity input against time
- Ensures all Directors and VA monitor progress
Google Meet or Zoom
- Anyone can arrange their own Zoom
- Maltix QR Event platform can and should facilitate
- Brand Bible Zoom backdrops at all times