Internal communication protocols

2025

William Nicholls

Last Update a month ago

Titan email

  • All Maltix folk will have their [email protected] email
  • In the cloud system, simply login
  • All login details are stored within the Maltix CRM for easy retrieval
  • Important emails can be auto stored within the CRM against your record and the clients record using
       Bcc: [email protected]
  • The calendar system within Titan email is exceptional
  • Additional calendars can easily be added

TAWK:

  • TAWK Departmental 

Tawk whisper

  • All departments can whisper mid conversation to other colleagues or departments for assistance

TAWK "Buttons"

  • Clients "Buttons page"
  • Created by Lares from the start of every project
  • Images, updates etc
  • Within the clients TAWK knowledge base

QR and QR links 

  • BizCards
  • Event platforms 
  • Master QR
  • Zoom Backdrops

WhatsApp

  • Extensive use of managed WA groups
  • Assigned manage access
  • Most clients are WA aware and happy to talk or text

Brand Bible adherence at all times

Smart Form Page automation to CRM

  • All Maltix Shops
  • Contact forms
  • Surveys
  • DocuSign
  • Agent referral forms

Smart Form Page branching logic

  • Informs Directors and VA 
  • Always automate to Co CRM
  • Automatically sends relevant information to clients
  • Automates data collection form pages to VA and client

Gannt

  • Graphical representation 
  • Client activity input against time
  • Project activity input against time
  • Ensures all Directors and VA monitor progress

Google Meet or Zoom

  • Anyone can arrange their own Zoom
  • Maltix QR Event platform can and should facilitate
  • Brand Bible Zoom backdrops at all times

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