Internal communication protocols

Titan email

• All Maltix folk will have their [email protected] email
• In the cloud system, simply login
• All login details are stored within the Maltix CRM for easy retrieval
• Important emails can be auto stored within the CRM against your record and the clients record using

• The calendar system within Titan email is exceptional
• Additional calendars can easily be added

TAWK:

• Tawk is designed to be frontline support for all clients and prospects
• https://maltix.tawk.help/
• Direct Chat: https://tawk.to/chat/5fc629dfa1d54c18d8ef2fbf/default
• Direct Omni channel from Social media

• TAWK Departmental 

Tawk whisper

• All departments can whisper mid conversation to other colleagues or departments for assistance

TAWK "Buttons"

• Clients "Buttons page"
• Created by Lares from the start of every project
• Images, updates etc
• Within the clients TAWK knowledge base

QR and QR links 

• BizCards
• Event platforms 
• Master QR
• Zoom Backdrops

WhatsApp

• Extensive use of managed WA groups
• Assigned manage access
• Most clients are WA aware and happy to talk or text

Brand Bible adherence at all times

• https://maltix.tawk.help/category/brand-bible-for-saas

Smart Form Page automation to CRM

• All Maltix Shops
• Contact forms
• Surveys
• DocuSign
• Agent referral forms

Smart Form Page branching logic

• Informs Directors and VA 
• Always automate to Co CRM
• Automatically sends relevant information to clients
• Automates data collection form pages to VA and client

Gannt

• Graphical representation 
• Client activity input against time
• Project activity input against time
• Ensures all Directors and VA monitor progress

Google Meet or Zoom

• Anyone can arrange their own Zoom
• Maltix QR Event platform can and should facilitate
• Brand Bible Zoom backdrops at all times