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Maltix QR Site Operator Q&A

SME , Business applications & Speciality

William Nicholls

Last Update 11 days ago

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This is where you manage everything from content and notifications to user permissions. You'll also use your Tawk.to dashboard to handle live chat and publish knowledge base articles that seamlessly integrate with your QR Site

With Maltix QR Sites, everyone benefits! For App Operators, "Join My Tribe" means you gain a dedicated, engaged audience through easy self-registration and a Members Area for exclusive content, boosting customer loyalty and direct communication via targeted push notifications for news, documents, and events.

For Registrants, it means getting a personalised, app experience without downloads, enjoying instant updates on specials, offers, and relevant information directly to their phone, and feeling part of a secure, exclusive community.

It's streamlined engagement that keeps everyone connected.

With Maltix QR Sites, operators gain a direct channel to push targeted deals and news to their "Tribe" via app notifications and an exclusive Members Area, driving sales efficiently.

Registrants get instant, personalised access to promotions and offers straight to their device, enjoying exclusive benefits without downloading an app.

Recommended AI:

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Join My Tribe: Your Maltix QR Site & Maltix Connect Q&A

Getting Started: "Join My Tribe" Basics

Q: What is "Join My Tribe" on a Maltix QR Site? A: "Join My Tribe" is all about inviting your customers or audience to register and become part of your exclusive community through your Maltix QR Site. When they register, they unlock special content and personalised interactions. For you, it creates a direct, loyal channel for engagement. It's perfect for prospects who Know you, Like you, Trust you, and Refer you within Maltix Connect.

Q: How do I, as a customer or registrant, sign up on a Maltix QR Site? A: It's super simple! Just open the registration form (often labeled "Join My Tribe"), fill in your personal and business details, create a password, and hit submit. The system sets up your account automatically, and you'll usually be logged in right away.

The Members Area: Your Exclusive Hub

Q: What is the "Members Area" in a Maltix QR Site? A: The "Members Area" is a private, login-required section within your QR-powered "app." It's specially designed to offer exclusive content and personalised experiences to your registered users or even your internal team.

Key Benefits of the Members Area:

Exclusive Content: Share private news, documents, event invites, or special members-only offers.
Personalization: Tailor information or provide individual user profiles.
Community Building: Fosters a sense of belonging for your registered "tribe."
Enhanced Communication: Enables targeted push notifications just for members.

Essentially, it transforms your public QR Site into a secure, personalised hub for your most valued audience.

Notifications: Staying Connected

Q: How do users allow notifications from the QR Site? A: When the pop-up or appears, just click "Allow" or "Accept." This lets the site send updates like offers or reminders. If you don't see the prompt, check if you've blocked notifications or if your browser settings are preventing them, especially PC

Q: What are "in-app notifications" for a Maltix QR Site? A: "In-app notifications" are messages and updates that behave just like those from a regular app, but without needing to download anything.

Push Notifications: These are pop-up messages on your phone, even when you're not on the QR site. Businesses can send offers, news, or reminders directly.
Messages within the site: When you open the QR site, you might also see announcements or updates directly within a "News" section or banner.

Maltix QR Sites truly act like apps in your browser, giving you a familiar notification experience.

Q: What types of "app-like notifications" can I expect for news, documents, and events? A: Maltix QR Sites send Members app notifications for all sorts of content, just like a downloaded app but with no installation required:

News: Get alerts like "New burger special!" taking you straight to the article.
Documents: For updates like "Updated allergen info!", the notification leads directly to the document.
Events: Notifications like "Live music tonight!" guide you to event details.

This means you get important updates instantly and directly, keeping you in the loop without needing to check emails or social media.

Managing Registrants & Your Data

Q: Can I manually add registrants (customers) to the QR Site? A: Yes, you can manually add customers However, Maltix encourages customers to sign up themselves using the QR Site's built-in form to ensure accuracy and security. You can also:

Invite your staff (admins/editors) through your main Maltix Business account. (Subject to your subscription level)
Import existing customer contact lists into Maltix for marketing, but this won't create a login for them on the QR Site, and you'll need their permission first.

Q: Is a Maltix QR Site with "Join My Tribe" a full CRM replacement? A: No, not a full CRM replacement, but it provides powerful, app-like customer management for direct engagement and loyalty. Maltix excels at building a loyal "Tribe," direct app-like communication, and content delivery. However, a traditional CRM offers more comprehensive sales pipeline management, advanced customer service, deeper analytics, and wider integrations with other business systems. Think of "Join My Tribe" as an excellent, direct engagement and loyalty tool.

Accessing Your Admin Area

Q: Where do I find the admin area for my Maltix QR Site? A: There is a single "admin login" on the QR site itself. Top right, 3 lines, affectionally known as a burger bar

Your Burger bar: This is your main dashboard where you control all settings, content, and user interactions for your QR Site. It's where you access the entire admin area. Explained below with screen shots
Your Tawk.to Dashboard: Since Maltix integrates with Tawk.to for live chat, you'll log in separately at https://dashboard.tawk.to/ to manage your chat agents and Knowledge Base articles.

Q: How do I get admin access on Tawk.to? A: To get admin access on Tawk.to, an existing set administrator for your Tawk.to account needs to invite you and specifically set your role as "Admin."

This is all part of your initial set up

Publishing Articles (via Tawk.to)

Q: Where do I go to publish articles for my Maltix QR Site? A: You'll publish articles directly within your Tawk.to dashboard, not on the Maltix QR Site itself. Maltix integrates with Tawk.to for its Knowledge Base content.

Q: What are the basic steps to publish a Tawk.to article? A:

Log in to your Tawk.to account (https://dashboard.tawk.to/).
Go to the "Knowledge Base" section (look for the book icon).
Click "New Article."
Write your article, add a title, and include any images or videos.
Set the article's "Status" to "Published" and "Visibility" to "Public."
Click the "Publish" button.

Q: What kind of content can I include in a Tawk.to article? A: You can include text (paragraphs, headings), images, videos (from YouTube/Vimeo), code snippets, dividers, and tables. Tawk.to uses a block-based editor, allowing you to easily organise your content.

Q: What's the difference between "Draft," "Published," and "Archived" status for an article? A:

Draft: Only visible to you and your team within the Tawk.to dashboard.
Published: Makes the article live and publicly accessible in your Knowledge Base. This is for customers to see.
Archived: Hides the article from public view but keeps it in your Tawk.to records.

Q: What does "Visibility: Public" versus "Private" mean for an article? A:

Public: The article is displayed in your public Knowledge Base and accessible to anyone with the URL (for your customers).
Private: Only viewable by your Tawk.to agents (your team members) when logged into the Tawk.to Dashboard (useful for internal policies).

Q: Why should I assign categories to my articles? A: Assigning articles to categories helps keep your Knowledge Base organized, making it much easier for your users (and your team) to find the information they need quickly.

Sending Articles via Maltix QR Site Push Notifications. Data harmonisation is connected intimately to Knowledge base categories.

For larger business Maltix provides a Pro set up service for additional investment.

Q: Can I send an entire article directly in a Maltix QR Site push notification? A: No, you don't send the entire article in the push notification itself. Push notifications are short, concise alerts. Instead, you send a notification about the article, with a link to it.

Q: What are the main steps to send an article via a push notification? A: It's a two-part process:

Publish the article: First, create and publish your article in your Tawk.to Knowledge Base, ensuring it's set to "Published" and "Public." Go to your app PARROT and search article and grab the link. ( You cannot distribute articles form the back office of TAWK)
Send the notification: Go to your Maltix Business Suite and create a new push notification. Write a compelling message and include the direct link to the article you just published.

Q: Where do I get the link to my published Tawk.to article? A: Once your article is live in your Tawk.to Knowledge Base, simply view the article online access via the Parrot on your QR Site home. The URL in your browser's address bar is the link you'll use in your Maltix push notification.

Q: What should the push notification message say? A: Keep it short, engaging, and to the point!

Announce the new article (e.g., "New from The Juicy Patty!").
Hint at its content (e.g., "Discover our secret ingredient for the perfect burger!").
Include a call to action (e.g., "Read more now!").
Always include the direct link to the article from your Tawk.to Knowledge Base published to Parrot

Q: Do users need to do anything to receive these article notifications? A: Yes, absolutely. Users must have previously granted permission for your Maltix QR Site to send them notifications. If they haven't allowed notifications, they won't get the alerts.

Q: Can I send article notifications only to certain customers? A: Yes, Maltix's platform often allows for audience segmentation. Within your Maltix Business Suite, you can typically select specific groups of your registered users to send targeted notifications based on their interests or behaviour.

Q: What happens when a user clicks the notification? A: When a user clicks the push notification on their device, it will immediately open your Maltix QR Site (which behaves like an app) and take them directly to the specific article you linked to in your Tawk.to Knowledge Base, providing a seamless reading experience.

For businesses with complex sales processes or extensive service needs, you may require a CRM

Where do I login to admin area for Tribe Members updates ?