Small Business who fail to operate a Knowledge Base
Knowledge is Power
William Nicholls
Last Update 9 months ago
The main problems a business faces without a professional knowledge management system.
- Poor employee support and productivity: Employees waste time searching for information or reinventing solutions that already exist, leading to lower engagement and productivity.
- Slow and ineffective decision-making: Without a centralised knowledge base, employees and management lack the necessary information to make informed, data-driven decisions quickly.
- Lack of customer satisfaction: Customers receive inconsistent or inadequate support when the business lacks a comprehensive knowledge base to provide personalised solutions.
- Poor internal collaboration: Knowledge silos and lack of knowledge sharing across the organisation hinder collaboration and the ability to leverage collective expertise.
- Difficulty retaining institutional knowledge: When knowledge is not properly documented and managed, a business risks losing critical information when employees leave the organisation.
- Missed opportunities for self-service: Customers increasingly expect to be able to find answers to their questions on their own, which a well-designed knowledge base can facilitate.
- App navigation: Phone users increasingly demand the information they want,pushed onto an App bookmark.Without an extensive Knowledge Base and distribution system, smart phone users are immediately alienated.
"A Social Business PWA we brand as PhoneSite, looks like a website but behaves in a personal way on the users phone"
CEO Maltix Ltd
On the plus side
Progressive Web Apps (PWAs) have become increasingly popular due to their ability to provide a seamless and engaging user experience across multiple devices. One way to enhance the user experience of a PWA is by incorporating knowledge base articles into the navigation of the app.
Knowledge base articles are a collection of information, tips, and guides that help users understand how to use a product or service effectively. By integrating these articles into the navigation of a PWA, users can easily access relevant information when they need it, without having to leave the app.
Incorporating knowledge base articles in the navigation of a PWA is that it can help reduce user frustration and increase user satisfaction. When users encounter a problem or have a question while using the app, they can quickly search for a solution in the knowledge base articles without having to contact customer support. This not only saves time for the user but also reduces the workload for customer support agents.
Additionally, knowledge base articles can help improve user retention and engagement. By providing users with valuable information and resources within the app, they are more likely to spend more time exploring the app and interacting with its features. This can lead to increased user loyalty and a higher likelihood of repeat visits.
Another advantage of integrating knowledge base articles in the navigation of a PWA is that it can help drive organic traffic to the app. When users search for information related to the app or its features, having a well-organised and informative knowledge base can help the app rank higher in search engine results. This can attract new users to the app and increase its visibility in the market.
Knowledge base articles are a collection of information, tips, and guides that help users understand how to use a product or service effectively. By integrating these articles into the navigation of a PWA, users can easily access relevant information when they need it, without having to leave the app.
Incorporating knowledge base articles in the navigation of a PWA is that it can help reduce user frustration and increase user satisfaction. When users encounter a problem or have a question while using the app, they can quickly search for a solution in the knowledge base articles without having to contact customer support. This not only saves time for the user but also reduces the workload for customer support agents.
Additionally, knowledge base articles can help improve user retention and engagement. By providing users with valuable information and resources within the app, they are more likely to spend more time exploring the app and interacting with its features. This can lead to increased user loyalty and a higher likelihood of repeat visits.
Another advantage of integrating knowledge base articles in the navigation of a PWA is that it can help drive organic traffic to the app. When users search for information related to the app or its features, having a well-organised and informative knowledge base can help the app rank higher in search engine results. This can attract new users to the app and increase its visibility in the market.
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