Business Applications explainer

Executive Summary:

This document provides a detailed overview of the QRSite Business Applications offered by Maltix, targeting growing businesses seeking professional data management. This tier expands upon the Maltix QRSite SME offering by including a significant number of third-party integrations, advanced features like branching logic automation and increased data harmonisation consultancy, and substantial support and training resources. The key selling points revolve around enhanced connectivity, automation capabilities, data management expertise, and readily available support to help businesses leverage their data effectively.

Main Themes and Important Ideas/Facts:

1. Expansion of Core QRSite Functionality:

The QRSite Business Applications are presented as an upgrade to the Maltix QRSite SME package, offering everything within the SME tier plus a range of enhanced features and integrations. The core objective remains "growing business aiming for thoroughly professional data management."

2. Extensive Third-Party Integrations:

A major focus of this tier is the seamless integration with a variety of popular business tools. These integrations cover key areas such as:

• Customer Relationship Management (CRM): "Capsule CRM"
• Email Marketing: "Transpond Newsletter"
• Voice over IP (VOIP): "CircleLoop VOIP services"
• E-commerce: "Shops (Including Subscription Shops) Stripe or PayPal integration."
• Document Management & e-Signatures: "Survey, DocuSign integration."
• Accounting: "XERO integration"
• Professional Email: "Titan professional email integration"
• Video Communication: "Momenzo - Video"

These integrations aim to create a connected ecosystem, streamlining workflows and improving data flow across different business functions.

3. Advanced Automation and Logic:

The inclusion of "Branching logic automation" suggests capabilities for creating more dynamic and intelligent processes within the QRSite system. This could apply to surveys, forms, or other data collection methods, allowing for tailored experiences and more insightful data gathering.

4. Emphasis on Data Harmonisation and Management:

A significant portion of the description focuses on the "Increased Data harmonisation Consultancy." Maltix acknowledges the challenges businesses face when integrating data from disparate sources, such as existing CRMs, bought-in databases, or legacy systems. They offer guidance on:

• Consistency of Naming: Ensuring uniform terminology across databases.
• Data Mapping: Aligning fields between different data sources.
• Database Rearrangement: Potentially restructuring databases for better compatibility.

The text explicitly states the importance of this process for leveraging multiple databases and integrating data with other tools like social media scheduling apps: "Without being able to do this correctly you can't leverage multiple databases, to add to yours, or take sections of yours to input to, for example, social media scheduling apps. Maltix will carefully guide you through this rather complex maze; so that we optimise your use of available data." This highlights Maltix's role as a guide in navigating data complexities.

5. Robust Support and Training Resources:

Maltix provides comprehensive support and training options:

• Training: "Chat room and knowledge base," as well as specific training for "Knowledge base SEO and joined Ai articles distribution & reporting."
• Training Delivery: Via "Subscription members area," "in App notifications for:- News - Events - Documents," and "Studio Push notifications to all registrants." This multi-channel approach ensures users can access information in various ways.
• Advanced Ticketing System: For efficient issue resolution.
• LARES VA Services: "Free first hour Access to LARES VA services" offers initial virtual assistant support.
• Marketing Mentor Book: "Free hour with the Marketing Mentor Book" provides marketing guidance.
• Virtual and Technical Assistants (VAs and TAs): Offered for users who lack the time or technical skills to manage back-office controls.

6. Network Building Tool: Maltix Connect:

The offering includes "Advice on Maltix Connect - the ultimate network building tool designed to help you build firmer connections faster." This suggests an additional feature focused on professional networking, though specific details are not provided in this excerpt.

7. Branding and Access Control:

Businesses can "Connect your QRSite to a domain name," enhancing their branding and professionalism. They also have "Two changeable onboarding choices, register for access or not," providing flexibility in how users interact with their QRSite.

8. Practical Support Inclusions:

The package includes tangible support resources:

• "10 hours Clerical VA included."
• "24/7 365 Chat and ticket support" for continuous assistance.

9. Pricing Structure:

The QRSite Business Applications have a clear pricing model: "£995 set up & £38 per month."

10. Third-Party Service Costs (at the time of writing):

The document provides a list of the monthly costs for the integrated third-party services "at Going to press." This gives potential customers an idea of the additional expenses they might incur depending on the services they utilise. It's important to note that these prices are subject to change. Examples include:

• "Tawk AI 25 Monthly Where needed"
• "Capsule CRM 15 Monthly Increases at 30,000 entries"
• "Transpond Newsletter 8 Monthly At 3 users increments at 5, 10, unlimited"
• "CircleLoop VOIP services 5 Monthly Unlimited Calls"
• "Shops 1% to 5% On Billing"
• "DocuSign 10 - 25 Monthly"
• "XERO integration From 29 Monthly Various plans"
• "Titan Email and Calendar Services 3 Monthly Per Account – Unlimited users"
• "Momenzo - Video 14 Monthly

Conclusion:

The QRSite Business Applications offer a comprehensive solution for growing businesses seeking to professionalise their data management. The key differentiators lie in the extensive suite of third-party integrations, advanced automation features, dedicated support for data harmonisation, and readily available technical and virtual assistance. 

The pricing structure is relatively straightforward, although businesses need to factor in the additional costs of the integrated third-party services they choose to utilise. 

The strong emphasis on training and support suggests Maltix aims to empower businesses to effectively leverage the full potential of the QRSite platform.

Detailed Timeline of Main Events:

• Ongoing: QRSite Business Applications operates as a growing business focused on providing professional data management solutions.
• Present: QRSite Business Applications offers a comprehensive suite of features and integrations as part of its SME (Small and Medium-sized Enterprise) offering. These include:
• Integration with third-party services like Capsule CRM, Transpond Newsletter, CircleLoop VOIP, Stripe/PayPal for Shops, Survey platforms, DocuSign, XERO, and Titan professional email.
• Automation features with branching logic.
• Domain name connectivity for QRSites.
• Two onboarding options: registration for access or open access.
• Training resources via chat room and knowledge base.
• An advanced ticketing system for support.
• An initial free hour of access to LARES VA (Virtual Assistant) services.
• An initial free hour with the "Marketing Mentor Book" (likely a resource or guide provided by Maltix).
• Guidance on using Maltix Connect for network building.
• Training on knowledge base SEO and joined AI articles distribution and reporting, accessible through a subscription members area, in-app notifications (news, events, documents), and studio push notifications.
• Back office controls accessible to all users, with VA and TA (Technical Assistant) support available for those needing assistance.
• Data harmonisation consultancy services to assist with importing data from various sources (e.g., CRMs, bought-in databases, legacy systems) and ensuring data consistency and mapping.
• Inclusion of 10 hours of Clerical VA services.
• 24/7 365 chat and ticket support.
• Future (Implied): Maltix offers a referral program where referrers receive a benefit after a signed sales agreement.
• Present (Pricing Information):QRSite Business Applications has a setup cost of £995 and a monthly fee of £38.
• Various third-party services have their own pricing structures (at the time of writing).

Cast of Characters:

• Maltix: The overarching company or organisation that offers QRSite Business Applications and potentially other related services like Maltix Connect and the referral program. Maltix aims to provide professional data management and business growth solutions.
• Users (of QRSite Business Applications): The businesses or individuals who subscribe to and utilise the QRSite Business Applications platform for their data management needs. They can range from those who actively manage the back-office controls to those who utilise VA and TA support.
• Customers (of Users): While not directly users of QRSite, these are the clients or customers of the businesses utilising QRSite for managing their operations, sales (through Shops), and communication (through newsletters and CRM).
• Capsule CRM: A third-party Customer Relationship Management (CRM) service that integrates with QRSite, used by businesses to manage their customer interactions and data.
• Transpond Newsletter: A third-party email marketing service that integrates with QRSite, enabling users to create and send newsletters to their contacts.
• CircleLoop VOIP services: A third-party Voice over Internet Protocol (VOIP) service that integrates with QRSite, providing users with communication tools.
• Stripe Third-party payment processing platforms that integrate with the "Shops" feature of QRSite, allowing users to handle online transactions, including subscriptions.
• Survey Platforms: Third-party survey tools that integrate with QRSite, enabling users to collect data through surveys.
• DocuSign: A third-party electronic signature service that integrates with QRSite, allowing users to securely obtain signatures on documents.
• XERO: A third-party accounting software that integrates with QRSite, helping users manage their financial data.
• Titan professional email integration: A third-party email and calendar service that integrates with QRSite, providing users with professional communication tools.
• LARES VA: A Virtual Assistant service that offers an initial free hour of support to QRSite Business Applications users.
• Marketing Mentor Book: Likely a resource or guide provided by Maltix to offer marketing advice to QRSite users.
• Tawk AI: A third-party AI service that may be integrated with QRSite for various purposes (likely customer support or automation), available at an additional monthly cost where needed.
• Momenzo - Video: A third-party video service that integrates with QRSite, potentially for video communication or marketing, available at an additional monthly cost.
• Lares VA (Virtual Assistants): Individuals or services available through Maltix to assist users with back-office controls and other tasks, especially for those lacking time or technical skills.
• Lares TAs (Technical Assistants): Individuals or services available through Maltix to provide technical support and assistance to users with the QRSite platform.

Q1: What distinguishes QRSite Business Applications from the standard Maltix QRSite SME offering?

QRSite Business Applications builds upon the foundation of QRSite SME by providing a suite of advanced features and integrations specifically designed for growing businesses with a focus on professional data management. Key additions include integrations with various third-party business tools such as Capsule CRM, Transpond Newsletter, CircleLoop VOIP, popular e-commerce platforms (with Stripe or PayPal), Survey platforms, DocuSign, XERO accounting software, and Titan professional email. It also offers branching logic automation, the ability to connect a QRSite to a custom domain name, and two customisable onboarding choices.

Q2: What kind of support and training is included with QRSite Business Applications?

Subscribers receive comprehensive training through a chat room and a knowledge base. Additionally, they gain access to an advanced ticketing system for support, a free first hour of LARES VA (Virtual Assistant) services, and a free hour with the Marketing Mentor Book. Advice on Maltix Connect, a networking tool, is also provided. Training extends to knowledge base SEO and the distribution and reporting of AI-generated articles. This training can be accessed through a subscription members area, in-app notifications for news, events, and documents, and studio push notifications to all registrants.

Q3: What third-party integrations are offered and what are their associated costs?

QRSite Business Applications seamlessly integrates with several key business tools. These include Capsule CRM (from £15/month, increasing with entry volume), Transpond Newsletter (from £18/month, increasing with user count), CircleLoop VOIP (from £5/month with unlimited calls), e-commerce Shops (1% to 5% commission on billing), DocuSign (from £10-£25/month), XERO integration (from £19/month with various plans), Titan Email and Calendar Services (£3/month per account with unlimited users), Tawk AI (£25/month where needed), and Momenzo Video (£14/month). Please note that these prices were accurate at the time of writing and may be subject to change.

Q4: What assistance is provided for managing and harmonising business data?

Recognising the complexities of data management, QRSite Business Applications offers increased data harmonisation consultancy. This service assists businesses with importing data from various sources, such as purchased prospecting databases or legacy systems, into their primary data storage (e.g., CRM). Maltix provides guidance on ensuring consistency in data naming conventions and mapping fields between different databases. This support aims to optimise the use of available data and facilitate integration with other applications like social media scheduling tools.

Q5: What are the "Back Office Controls" and what support is available for users who lack technical expertise?

"Back Office Controls" encompass the administrative functionalities of the QRSite platform, accessible to all users. For those who may not have the time or technical skills to manage these controls effectively, QRSite Business Applications provides access to Virtual Assistants (VAs) and Technical Assistants (TAs) who can perform these tasks on their behalf.

Q6: What are the onboarding options available with QRSite Business Applications?

QRSite Business Applications offers two changeable onboarding choices: users can either register for access, requiring them to create an account, or they can be granted access without mandatory registration, providing a more seamless initial experience depending on the business needs.

Q7: What additional resources are included to help businesses grow and connect?

Beyond the core platform and integrations, QRSite Business Applications includes a Maltix referral program after a signed sales agreement. Users also receive advice on Maltix Connect, described as a tool to build stronger business connections faster. Furthermore, the package includes 10 hours of clerical Virtual Assistant services to help with administrative tasks.

Q8: What is the pricing structure for QRSite Business Applications?

The pricing for QRSite Business Applications involves a one-time setup fee of £995 and a recurring monthly subscription cost of £38. This provides access to all the enhanced features, integrations, training resources, and initial VA support as outlined in the offering.

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