Follow-the-Sun (FTS) global support model
Lares 24/7 service coverage across three strategically located time zones. Covered by the TAWK Ai Assist and Real person support structure of Lares VA and the departments therein.
William Nicholls
Last Update 6 months ago
The phrase 'three sun rise, three sun set' is a common term used to describe a Follow-the-Sun (FTS) global support model that divides 24/7 service coverage across three strategically located time zones.
The goal is to ensure that work is continuously being processed by a team working normal business hours (a 'sunrise' to 'sunset' shift) in their local region, which is then handed over to the next regional team as the sun 'rises' for them.
This avoids the need for night shifts and helps maintain consistent service.
While the exact time zones used by Lares VA services would be specific to their operational strategy, a standard 3-location Follow-the-Sun model typically covers the three major global economic and time regions:
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Asia/Pacific (APAC), Europe, Middle East, and Africa (EMEA), and the Americas.
Here is the general breakdown and time zones:
Region Office HoursExact Time Zones
1. Asia / Pacific (APAC) 08:00 – 16:00 (approx.) Sydney (AEST/AEDT) (e.g., UTC+10/11) Manila (PHT) (e.g., UTC+8) Tokyo (JST) (e.g., UTC+9)
2. Europe / EMEA 08:00 – 16:00 (approx.) London (GMT/BST) (e.g., UTC/UTC+1) Berlin (CET/CEST) (e.g., UTC+1/2) Dubai (GST) (e.g., UTC+4)
3. The Americas 08:00 – 16:00 (approx.) New York (EST/EDT) (e.g., UTC-5/4) Denver/Colorado (MST/MDT) (e.g., UTC-7/6) Los Angeles (PST/PDT) (e.g., UTC-8/7)
