Likert Survey SME sample questions
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William Nicholls
Last Update 8 months ago
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1. Overall satisfaction with the products/services provided by the SME:
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
2. Quality of customer service received from the SME:
- Excellent
- Good
- Average
- Poor
- Very poor
3. Ease of communication with the SME:
- Very easy
- Easy
- Neutral
- Difficult
- Very difficult
4. Timeliness of delivery of products/services:
- Always on time
- Mostly on time
- Sometimes late
- Often late
- Always late
5. Value for money received from the SME:
- Excellent value
- Good value
- Average value
- Poor value
- Very poor value
6. Likelihood of recommending the SME to others:
- Highly likely
- Likely
- Neutral
- Unlikely
- Highly unlikely
7. Overall satisfaction with the SME's pricing:
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
8. How likely are you to continue doing business with the SME in the future?
- Very likely
- Likely
- Neutral
- Unlikely
- Very unlikely
9. How would you rate the overall experience of working with
the SME in terms of professionalism and expertise:
- Excellent
- Good
- Average
- Below average
- Poor
10. How satisfied are you with the variety of products/services offered by the SME:
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
11. How responsive is the SME to your inquiries and requests:
- Very responsive
- Responsive
- Neutral
- Not very responsive
- Not responsive at all
12. How would you rate the overall experience of working with the SME in terms of problem resolution:
- Excellent
- Good
- Average
- Below average
- Poor
13. How likely are you to consider expanding your business relationship with the SME in the future:
- Very likely
- Likely
- Neutral
- Unlikely
- Very unlikely
14. How satisfied are you with the overall experience of working with the SME:
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
15. Any additional comments or feedback you would like to provide about your experience with the SME:
Thank you for taking the time to complete this survey. Your feedback is valuable to us and will help us improve our products and services.
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
2. Quality of customer service received from the SME:
- Excellent
- Good
- Average
- Poor
- Very poor
3. Ease of communication with the SME:
- Very easy
- Easy
- Neutral
- Difficult
- Very difficult
4. Timeliness of delivery of products/services:
- Always on time
- Mostly on time
- Sometimes late
- Often late
- Always late
5. Value for money received from the SME:
- Excellent value
- Good value
- Average value
- Poor value
- Very poor value
6. Likelihood of recommending the SME to others:
- Highly likely
- Likely
- Neutral
- Unlikely
- Highly unlikely
7. Overall satisfaction with the SME's pricing:
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
8. How likely are you to continue doing business with the SME in the future?
- Very likely
- Likely
- Neutral
- Unlikely
- Very unlikely
9. How would you rate the overall experience of working with
the SME in terms of professionalism and expertise:
- Excellent
- Good
- Average
- Below average
- Poor
10. How satisfied are you with the variety of products/services offered by the SME:
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
11. How responsive is the SME to your inquiries and requests:
- Very responsive
- Responsive
- Neutral
- Not very responsive
- Not responsive at all
12. How would you rate the overall experience of working with the SME in terms of problem resolution:
- Excellent
- Good
- Average
- Below average
- Poor
13. How likely are you to consider expanding your business relationship with the SME in the future:
- Very likely
- Likely
- Neutral
- Unlikely
- Very unlikely
14. How satisfied are you with the overall experience of working with the SME:
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
15. Any additional comments or feedback you would like to provide about your experience with the SME:
Thank you for taking the time to complete this survey. Your feedback is valuable to us and will help us improve our products and services.