Quick recap
William Nicholls and Mark Sauls discussed the cost-effectiveness and features of their progressive web app template for food delivery apps, emphasising its customisability and data security measures. They also highlighted the benefits of their app for businesses, including the absence of commission fees, control over data, and the ability to run their own delivery service. The team also explored the potential of QR codes in marketing, the use of a knowledge base for managing information, and strategies for local food delivery systems, including leveraging existing delivery services and hiring drivers directly.
Next steps
• Mark to distribute
white paper on food delivery systems using own drivers or external people for local businesses.• Elaine to reach out to her hotel and golf club connections to discuss the food delivery app.• Maurice to provide the existing white paper on pain points and solutions for restaurants and hospitality businesses to interested parties who register with Maltix.• Maltix team to include team members' calendars in the presentation article for direct contact.• Maltix team to organise regular events inviting senior people from hospitality and restaurant owners to discuss the food delivery app.• Mark to continue development on version 2 of the app, including the QR code scanning feature for order status updates.• Maltix team to prepare for potential discussions with tech teams who may challenge the product.
Summary Maltix SaaS Limited's Food Delivery App
William Nicholls, CEO of Maltix SaaS Limited, discussed the company's approach to creating food delivery apps. He highlighted the cost-effectiveness of their progressive web app template, which can be customised for clients, as opposed to traditional app creation methods. Mark, the head of technical, explained the app's features, including the ability for clients to make changes themselves, reducing delays and allowing for quicker implementation of sales and promotions. William also mentioned the company's support for clients needing assistance with changes employing trained Clerical and Technical Lares VA
Corporate App Development and Accessibility
Mark discussed the benefits of a corporate app, emphasising its attractive design, top-quality images, and fast response time. He also mentioned that the development time depends on the app's menu complexity, and that the app is replicable with minor changes. MALTIX then shared an article from their knowledge base, advocating for the use of progressive web apps and QR codes to improve customer accessibility and control. They also mentioned the creation of a Designer brand Bible and the ability to change call-to-action links within the QR code.
Addressing App Operator Concerns
Maltix discussed the issues faced by app operators, including high commission fees, lack of control over branding, and difficulty managing multiple platforms. He highlighted the desire for increased orders, brand awareness, and positive customer feedback. Maltix also addressed concerns about negative reviews, data security breaches, and the need for control over data. Mark explained the data security measures in place, including multi-level authentication and the use of secure databases. He also detailed how app operators can download and manage data, including the ability to send push notifications. Maurice added that app operators can integrate purchased databases into their system for further use.
App Benefits for Businesses Discussed
Maltix and Mark discussed the benefits of using their app for businesses, emphasising that the end user is in charge of notifications and can turn them off or on as needed. They highlighted the absence of commission fees, a significant advantage over competitors who charge up to 30% commission. Maurice added that their app also allows businesses to run their own delivery service, providing more control and potentially significant cost reductions. The team also noted that their app avoids initial setup fees and other costs associated with traditional food businesses, allowing businesses to retain more of their sales revenue.
Unique System for Guest Services
Maurice discussed the unique offering of their system, which allows guests to order house services, restaurants, and takeaways across an entire estate, such as a hotel with a golf course and spa. Maltix added that their app includes a geo-location feature, allowing for precise tracking of orders. Maltix also introduced two modules: Order and Collect, useful for busy situations, and Table Order, which enables guests to order and pay for food and beverages directly from their table.
Revolutionising Room Service With App
Maurice discussed the potential for revolutionising room service in hotels using a food delivery app. Maurice explained that this could involve a limited menu available in a small area of the kitchen, or a more upscale Butler service on the same floor, both available 24/7. He emphasised the app's ability to maximise use of existing assets and increase food purchasing and availability. Maurice also mentioned the app's potential to switch from restaurant tables to room service during a pandemic. Mark confirmed that the app would include complete functionality for food delivery on and off the estate.
Master QR Code Ordering System Efficiency
Maurice discussed the efficiency of a QR code-based ordering system, emphasising its potential to minimise contact and streamline operations. He mentioned that clients who had implemented this system were better equipped to handle potential disruptions. Mark added that the system updates the order status as it progresses, with the final update being made by the person delivering the order to the room. Maurice also highlighted the system's ability to collect data on delivery times and customer satisfaction, which can be used to fine-tune operations. Maltix confirmed that each part of the app has its own data source, allowing for detailed analysis.
Exploring QR Code Marketing Opportunities
We discussed the potential of QR codes in marketing, particularly in the context of a new Indian takeaway restaurant opening in Valetta, Malta. He suggested various ways to incorporate QR codes into marketing strategies, such as on fridge magnets, calendars, packaging, merchandise, and even on paper napkins. He also mentioned the idea of QR frames and the potential for dynamic QR codes that can link to different content. Maurice added his thoughts on the luxury of having food delivered to a yacht via QR code. The team also discussed the idea of QR codes in hotel rooms and on menus, with the Company Secretary suggesting photo cubes with different calls to action and or the addition of a top quality Wall frame, mounted at optimum height, with the single Master QR and many "Calls to Action" available to the Guest.
Knowledge Base and Pricing Discussion
Maurice and Maltix discussed the use of a knowledge base for managing information in their system, which can be easily backed up and set up. They also highlighted the flexibility of the system, allowing for multiple people to work on the same task and the ability to allocate admin rights to others. Mark further explained the ease of updating menu items and prices, which can be done in about 10 minutes. The team also discussed the pricing of their services, emphasising that their costs are significantly lower than those of competitors like Uber. Maltix concluded by urging others to compare their pricing with that of other app development companies.
Product Pricing and Features Discussion
Maltix and Maurice discussed the pricing and features of their product, which includes modules A and B. Maltix explained the pricing options, including immediate ownership and easy pay options, and the associated costs. Maurice clarified the concept of "book time," which is a measure of the time required to complete a task, and how it is used for transparency and setting expectations. He also mentioned that the product's knowledge base includes an AI assist feature. The discussion concluded with Maurice offering to adjust the pricing and terms to suit the customer's tax situation.
Implementing Chat Service for Clients
Maltix and Maurice discussed the implementation of a chat service for clients, which includes the ability to create trouble tickets, interact with a virtual assistant, and communicate with various departments. They highlighted the service's integration with social media platforms and its potential to improve customer interaction. Maurice mentioned a white paper prepared by their CTO, Mark, detailing solutions for common pain points in the hospitality and restaurant industry. They expressed interest in hosting regular events for senior professionals in these sectors and encouraged attendees to register their interest for a copy of the white paper.
Local Food Delivery System Strategies
The group discusses strategies for local food delivery systems, including leveraging existing delivery services like Deliveroo and Uber Eats, as well as hiring drivers directly. Mark plans to create a white paper outlining options for businesses to manage their own delivery fleets, potentially utilising local youth during holidays. Maurice shares insights from a Chinese food court that found direct hires more cost-effective than third-party services, optimising routes by batching orders. The discussion highlights opportunities for businesses to reduce delivery costs and improve efficiency through strategic planning.
