The Maltix way

PhoneLite, PhoneSite, The knowledge Base, sending out and receiving back.

William Nicholls

Last Update 7 months ago

Working collaboratively for yourself, but never by yourself

An article to share, for a better way to run your business.

Step by step, the revolution into App technology is accelerating.

Delineated data in a App is important because it helps to organise and structure the information in a way that is easy to access and understand for users. 

By categorising and organising data into specific groups or sections, users can quickly find the information they are looking for, leading to a more efficient and user-friendly experience.

Delineated data in an App is crucial for creating a well-organised, user-friendly, and reliable platform, that meets the needs of users and provides a positive experience.

Different folk see different information, ideal for subscription based business models.

1. Differentiation of user roles: Maltix PhoneSite allows for the creation of different user types with specific permissions and access levels. 

2. Personalised user experience: By categorising users into different types, PhoneSite can provide a personalised experience for each user type, including customised content, features, and functionalities based on the specific needs and preferences of each user type.

3. Better targeting and engagement: With user type delineation, PhoneSite owners can target specific user groups with tailored content and promotions.

The knowledge base gives the operator 100% control and immediate publishing.

Why we attach a knowledge base to a Maltix PhoneLite or PhoneSite

1. Improved customer support: By providing a knowledge base within the PWA, customers can easily find answers to their questions and troubleshoot issues on their own. This can reduce the need for customers to contact support, saving time and resources for the business.

2. Increased user engagement: Having a knowledge base readily available within the PWA can help keep users engaged with the app and encourage them to explore more features and information.

3. Enhanced user experience: A knowledge base can provide users with valuable information and resources that can help them make the most of the app and its features. This can lead to a more positive user experience and increased satisfaction.

4. Cost-effective solution: By providing a self-service option for customers to find answers to their questions, businesses can reduce the need for expensive customer support resources. This can help save money and improve overall operational efficiency.
When automating articles into the navigation, the client has complete control

1. Content Selection: With he help of a trained VA,The Maltix client can choose which categories and sub categories with associated articles to include in the navigation of the PhoneLite or PhoneSite

2. Categorisation: The client can categorise the articles based on different topics or themes. 

3. Customisation: Maltix VA customise the design and layout of the navigation menu to ensure it matches the overall look and feel of the PhoneLite or PhoneSite. 

4. Updating and Maintenance: The client can easily update and maintain the articles in the navigation menu through Lares VA services.


5. Analytics: The client can track the performance of the articles in the navigation menu through analytics data.
Push notifications and newsletters are both powerful tools for engaging with your audience and driving traffic to your App. By incorporating knowledge base articles into these communication channels, you can provide valuable information to your users and encourage them to explore more of your content.

One way to use knowledge base articles in push notifications is to send out alerts about new articles that have been published. 

In newsletters, you can feature knowledge base articles as part of your regular content updates. You could include a section highlighting a specific article each week, along with a brief summary and a link to read more. This can help keep visitors in your App and knowledge base to encourage them to explore further.

Pulling people from the chaos of Social Media into your PhoneLite and PhoneSite 

The Knowledge Base omni channel feature allows businesses to communicate with customers across multiple channels, such as live chat, email, and social media, all from one platform. This helps businesses provide a seamless and consistent customer experience, regardless of the channel the customer chooses to use.

With the omni channel feature, businesses can easily manage and track customer interactions, ensuring that no message or inquiry goes unanswered. This can help improve customer satisfaction and loyalty, as well as increase efficiency for the business by centralising all communication channels in one place.

Paper cuts it again

In today's digital age, paper products have become somewhat of a novelty. However, with the introduction of dynamic QR codes with designer frames and a compelling call to action, paper materials are making a comeback.

By incorporating visually appealing designer frames around QR codes, businesses are able to capture the attention of consumers and entice them to scan the code. These frames can be customised to match the brand's aesthetic and create a cohesive look across all marketing materials.

Additionally, including a strong call to action alongside the QR code encourages consumers to take action immediately. Whether it's to visit an App, or sign up for a promotion, a clear call to action can drive engagement and conversions.

Integrating with a CRM

Maltix encourages the use of a third party CRM that integrates with all a small business requires, all in one space.

The collaborative way is the Maltix way

Whats App support groups where all PhoneLite and PhoneSite owners collaborate and share best practice, with regular pop ups and Maltix central training.

Please share into your business community

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