Maltix Terms and Conditions

Please read all these terms and conditions.

William Nicholls

Last Update 3 months ago

Data Protection Act 2018 (DPA 2018)
UK General Data Protection Regulation (GDPR), EU 2018.

Data protection in South Africa is governed by the Protection of Personal Information Act (POPIA), which was signed into law in 2013 and came into effect on July 1, 2020. 

Data protection in the United States Federal Trade Commission Act (FTC Act), California Consumer Privacy Act (CCPA) and the Virginia Consumer Data Protection Act (VCDPA).  Consumer Online Privacy Rights Act (COPRA) and the American Data Dissemination (ADD) Act
Data protection in India & Pakistan Personal Data Protection Bill, 2020 is governed by the Personal Data Protection Bill, by a parliamentary committee. The bill aims to provide a comprehensive framework for the protection of personal data and privacy rights of individuals in India.

Under the bill, personal data is defined as any data that relates to a natural person, which can be used to directly or indirectly identify that person. The bill establishes principles for the processing of personal data, including consent, purpose limitation, data minimisation, and accountability.

The bill also establishes a Data Protection Authority (DPA) to oversee the implementation and enforcement of data protection regulations. The DPA will have the power to investigate and impose penalties on entities that violate data protection laws.

Additionally, the bill includes provisions for cross-border transfer of personal data, requiring that such transfers be subject to adequate safeguards and the consent of the individual.

#1 TERMS AND CONDITIONS.

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read

these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.


If you are not sure about anything, just phone us on the what’s app link

Application


These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).

We are Maltix a company registered in England and Wales number 12091935 whose registered office is at 71-75

Shelton Street , Covent Garden, London, WC2H 9JQ with email address 07397901597; telephone number ;

(Lares VA Services are the supplier to Maltix Ltd and are bound by Maltix Terms and conditions).

Lares VA services cover Clerical, Design, Social Media, Accountancy, Merchandise.

All iterations and approvals are between the client and Lares services only.

Any Lares services not purchased through Maltix Shops are indemnified


These are the terms on which we sell all Services to you.


By ordering any of the Services, you agree to be bound by

these Terms and Conditions.

You can only purchase the Services and Goods from the PhoneSite if you are eligible to enter into a contract and are at least 18 years old.


Interpretation


Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;


Contract means the legally-binding agreement between you and us for the supply of all connected Maltix Services;


Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;


Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;


Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

Order means the Customer’s shop order for the Services from the Supplier as submitted following the step by step process set out on the PhoneSite;


Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the PhoneSite

Services means the services advertised on the  PhoneSite, including any Goods, of the number and description set out in the Order;

PhoneSite means our APP maltix.co.uk on which the Services are advertised.

Maltix Products


Services


The description of the Services and any Goods is as set out in the  PhoneSite, catalogues, onboarding brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the tech detail and colour of any Goods supplied.


In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Services which appear on the  PhoneSite are subject to availability.

We can make changes to the Services which are necessary to comply with any applicable law or safety requirement.


We will notify you of these changes.



Customer responsibilities

You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).


Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written email notice to you within 7 days.

Reconnection costs are a minimum of £250


Personal information

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this. Basis of Sale

The description of the Services and any Goods in our  PhoneSite does not constitute a contractual offer to sell the


Services or Goods. When an Order has been submitted on the  PhoneSite, we can reject it for any reason, although we will try to tell you the reason without delay.


The Order process is set out on the  PhoneSite and governed by secure branching logic


Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.


A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us

immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. 


By placing an Order

you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation).


You will receive the Order Confirmation instantly after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.


Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.


No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.


We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate

for you and which might, in some respects, be better for you, eg by giving you rights as a business.


Fees and Payment

The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or

other charges is that set out on the  PhoneSite at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard subscription basis.


Fees and charges include VAT in UK orders only at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.


Delivery

We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

in the case of Services, within a reasonable time; and in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.


In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.


In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

We have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on

time was essential; or after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.


If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.


If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies)

without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have

been delivered, you must return them to us or allow us to collect or delete them from you and we will pay the costs of this.


If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.


INVALID : We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and

Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or

other taxes, as we will not pay them.


Risk and Title

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

You do not own the Goods and or services until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.


Withdrawal and cancellation

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.


This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below.

These Cancellation Rights, however, do not apply, to a contract for the following goods and services (with no others) in the following circumstances:

goods that are made to your specifications or are clearly personalised;

goods which are liable to deteriorate or expire rapidly.

Right to cancel


Right to cancel

Subject as stated in these Terms and Conditions, you can cancel this contract within 7 days without giving any reason, however any subscription charges remain your responsibility.


The cancellation period will expire after 7 days from the day on which you acquire, or a third party, other than the carrier, indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of services only (without goods), the cancellation period will expire 7 days from the day the Contract was entered into. In a contract for the supply of goods over time (i.e. subscriptions), the right to cancel will be 7 days after the first delivery.


To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by or email). You can cancel at [email protected], but it is not

obligatory. In any event, you must be able to show clear evidence of when the cancellation was made.


You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our  PhoneSite maltix.co.uk . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Commencement of Services in the cancellation period

We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.

Effects of cancellation in the cancellation period

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, except subscription payments with 3rd parties hosting and Lares services.


Payment for Services commenced during the cancellation period

Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied,

ending with the time when we are informed of your decision to cancel the Contract. This amount is in proportion to

what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract or, if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders.


You will bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.


Deduction for Goods or services supplied


Returning Goods

If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods

or hand them over to us at 71-75 Shelton Street , Covent Garden, London, WC2H 9JQ without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The

deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

For the purposes of these Cancellation Rights, these words have the following meanings: distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;


Sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a

consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.


Conformity and Guarantee

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not

meet the following obligation.

Upon delivery, the Goods will: be of satisfactory quality;

be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment)

and be fit for any purpose held out by us or set out in the Contract; and

conform to their description.


It is not a failure to conform if the failure has its origin in your materials.

We will supply the Services with reasonable skill and care.

We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee supplied with the Goods. 


This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

We will provide the following after-sales service: Product specific support as detailed.


In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our

behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract.


Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this

Contract or later).


Duration, termination and suspension

The Contract continues as long as it takes us to perform the Services.

Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:

Commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or is subject to any step towards its bankruptcy or liquidation.


On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be

affected.


Successors and our sub-contractors

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help

perform its duties.


Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control:

The party will advise the other party as soon as reasonably practicable; and

the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the

Customer’s above rights relating to delivery (and the right to cancel below).


Privacy Policy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with

regard to your personal information.


These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy

(http://maltix.co.uk/terms-and-conditions/) and cookies policy 


For the purposes of these Terms and Conditions:

‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not

limited to Data Protection Act 2018 2016/679.

‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the Data Protection Act 2018

We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.


Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal

Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the


Data Protection Laws:

before or at the time of collecting Personal Data, we will identify the purposes for which information is being

collected;

we will only Process Personal Data for the purposes identified;

we will respect your rights in relation to your Personal Data; and

we will implement technical and organisational measures to ensure your Personal Data is secure.


For any enquiries or complaints regarding data privacy, you can e-mail: [email protected] 


Excluding liability


The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by

negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was

not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your

business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not

buying the Services and Goods wholly or mainly for your business, trade, craft or profession.


Subscription


Failure to pay subscription within Maltix Technology Company may result in the following consequences:

1. Suspension of Services: Maltix Technology Company may suspend the provision of services associated with the subscription until the payment is made. This means that you may lose access to the features and benefits provided by the subscription.

2. Late Payment Charges: Maltix Technology Company may impose late payment charges or interest on the outstanding amount. The specific amount and rate of these charges will be outlined in the terms and conditions or subscription agreement.

3. Termination of Subscription: If the payment remains overdue for an extended period, Maltix Technology Company reserves the right to terminate the subscription. This will result in the complete loss of access to the services and benefits associated with the subscription.

4. Debt Collection: In case of non-payment, Maltix Technology Company may engage in debt collection efforts to recover the outstanding amount. This may involve contacting you directly or involving a third-party debt collection agency.

5. Legal Action: Maltix Technology Company may pursue legal action to recover the outstanding amount if all other attempts to resolve the issue fail. This may result in additional costs and potential damage to your credit score.


Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.


Pursuance of debt from the UK under GDPR law, FTC Act, CCPA,VCDPA,COPRA or POPIA  Maltix will always consider alternative mechanisms, such as international arbitration, mediation, or  seeking legal advice from professionals specialising in cross-border debt recovery. Any expenses are born by the debtor.


Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.


We try to avoid any dispute, so we deal with complaints as follows: 3 days.

Attribution


All Contracts and Easy Pay:


*Please note that Easy pay Contracts are clearly stated stated in the marketing deal, show deal or pricelist.


The Contract is for the entire sum over the period.

If monthly payments are not met, then the entire contract sum become payable immediately.


Where a service is no longer being payed for, we reserve the right to discontinue the service and archive or delete any such associated data as we from decide from time to time.


Maltix Ltd

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ


Email address: [email protected]

+44 7397901597

The Company Secretary


PRIVACY POLICY



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