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HOW to use a PWA

HOW to: Omni channel within TAWK

Pulling messaging directly from Social media into your Knowledge Base

William Nicholls

Last Update 2 months ago

Autumn Launch imminent

A multi-channel inbox is like having a super mailbox where all these messages from different places show up together.

Instead of hopping from one app to another, you open this one inbox, and you can see and answer all your messages in one spot. It’s organized and saves you time.

For companies or businesses, this is really helpful. They can talk to their customers no matter how the customers choose to reach out—whether it’s through email, social media, text messages, or chat on their website.

It helps them make sure they don’t miss any messages and can reply quickly, keeping everyone happy.

"John Ambra

TAWK Sales director at tawk"

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Raising tickets or chats and handling the responses

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