Maltix Terms and Conditions

Maltix Ltd: Terms and Conditions predominantly for Mobile Users 

Please read these terms carefully. By placing an order via our PWA (WebApp), you agree to be bound by them. If you have questions, please contact us via WhatsApp.
1. Who We Are and What We Provide Maltix Ltd (Company No: 12091935) is based in Cheshire, England. We supply digital content and services through our PWAs, such as Maltix Freedom, Connect, and Training Academy. You must be at least 18 years old to enter this contract.
2. Your Order and the Contract

• The Process: Descriptions on our WebApp are for illustration. A binding contract is formed only when you receive our Order Confirmation email.
• Accuracy: You are responsible for ensuring the information you provide for personalised digital content is correct.
• Fees: Prices include VAT. Payment is taken immediately upon ordering via credit or debit card.

3. Delivery and Your Rights

• Electronic Delivery: Services and digital content are delivered electronically within a reasonable time.
• Late Delivery: If we fail to deliver on time, you may request a fee reduction or choose to end the contract for a full refund.

4. Cancellation (The 14-Day Rule)

• Change of Mind: You have 14 days to cancel services from the date the contract starts.
• Exceptions: You cannot cancel digital content once downloading/streaming has begun or if the content was made to your specific requirements.
• Costs: If you request services to start immediately, you must pay for the portion of the service provided up to the point of cancellation.

5. Quality and Guarantees We must provide digital content of satisfactory quality that is fit for purpose and matches its description. Services will be provided with reasonable skill and care.
6. Lares Virtual Assistant Services These services are provided by independent contractors operating under their local laws. While Maltix is not the direct employer, we manage a dedicated complaints department. Disputes are handled independently within 3 days via our knowledge base or chat room.
7. Data Protection and Privacy We respect your privacy and act as a Data Controller under the UK GDPR.

• Compliance: We process data only for specified purposes and ensure technical security.
• Global Standards: We align with international frameworks, including POPIA (South Africa), CCPA (USA), and the spirit of Pakistan’s PDPB.
• Contact: For data enquiries, email admin@maltix.co.uk.

8. Responsibilities and Liability

• Cooperation: You must provide the necessary info for us to perform the services. Failure to do so may lead to service suspension.
• Liability: We do not limit liability for death, personal injury, or fraud. We are not liable for business losses, as these terms apply to consumers only.

9. Governing Law These terms are governed by the law of England and Wales. Disputes may be settled in the courts of England, Wales, Scotland, or Northern Ireland, depending on where you live.
Cancellation Form
To: Maltix Ltd, Winnington House, Northwich, CW8 4DE.
I hereby give notice that I cancel my contract for the supply of [Service Name].
Ordered on: [Date]
Name: [Your Name]
Address: [Your Address]

Currently, Pakistan does not have a comprehensive, enacted data protection law equivalent to the EU's GDPR. However, a draft of the Personal Data Protection Bill 2023 has been approved by the Federal Cabinet and is awaiting promulgation. While the bill is not yet law, it outlines key principles that are similar to GDPR.

To ensure the terms are as compliant as possible, I've rewritten the document based on the principles of this draft bill, as well as existing laws like the Prevention of Electronic Crimes Act 2016 (PECA). This version reflects the current legal landscape and anticipates the obligations of the forthcoming legislation.

The key changes include:

• References to the Personal Data Protection Bill 2023 (PDPB).

• The principle that personal data must be processed with freely given, specific, and informed consent.

• The acknowledgment of a National Commission for Personal Data Protection (NCPDP), which the PDPB proposes to establish.

• Explicit mention of the Prevention of Electronic Crimes Act (PECA) as a relevant legal framework.

• A specific note on cross-border data transfers, which are heavily regulated under the PDPB draft.

This document is a good-faith effort to align with the spirit of Pakistan's evolving data protection laws. However, it is not a substitute for legal advice.