Customer Privacy Notice

Maltix Ltd

William Nicholls

Last Update 4 months ago

Maltix Ltd. Customer
Privacy Notice - 2024

This privacy notice tells you what to expect us to do with your personal information.

Contact details. All Departments

Maltix Ltd

VAT Number GB 46388448146

Company Number 12091935

71-75 Shelton St,

Covent Garden,

London,

WC2H 9JQ

United Kingdom

What information we might; collect and use, and why.

NB: whilst this list is comprehensive for any given case, we will only collect that data that meets our purposes or obligations.


We collect or use the following information to provide services and goods, including delivery:


· Names and contact details.

· Addresses

· Purchase or account history.

· Payment details (including card or bank information for transfers and direct debits)

· Credit reference information.

· Health and safety information

· Account information.

· Information relating to loyalty programmes.

· Website user information (including user journeys and cookie tracking)

· Photographs or video recordings

· Call recordings.

· Records of meetings and decisions

· Identification documents

· Information relating to compliments or complaints.

· Information relating to sponsorship.

We also collect or use the following information to provide services and goods, including delivery:

· Biometric information (where used to identify someone)

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details.

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Purchase history.

· Account information, including registration details.

· Information used for security purposes.

· Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

· Biometric information (where used to identify someone)

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

· Names and contact information.

· Customer or client accounts and records

· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

· Dashcam footage – outside vehicle – with audio

· Call recordings.

· Financial transaction information

· Information relating to health and safety.

We also collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

· Biometric information (where used to identify someone)

We collect or use the following information for service updates or marketing purposes:

· Names and contact details.

· Addresses

· Marketing preferences

· Location data

· Recorded images, such as photos or videos.

· Call recordings.

· Purchase or viewing history.

· IP addresses

· Website and app user journey information

· Information relating to sponsorship.

· Records of consent, where appropriate

· We collect or use the following information for research or archiving purposes:

· Names and contact details.

· Addresses

· Location data

· Recorded images, such as photos or videos.

· Call recordings.

· Purchase or viewing history.

· IP addresses

· Website and app user journey information

· Personal information used for administration of research.

· Personal information used for the purpose of research.

· Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

· Name

· Contact information.

· Identification documents

· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

· Health and safety information

We also collect or use the following information to comply with legal requirements:

· Biometric information (where used to identify someone)

We collect or use the following information for recruitment purposes:

· Contact details (e.g., name, address, telephone number or personal email address)

· Date of birth

· National Insurance number

· Copies of passports or other photo ID

· Employment history (e.g., job application, employment references or secondary employment)

· Education history (e.g., qualifications)

· Right to work information

· Details of any criminal convictions (e.g., Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

· Security clearance details (e.g., basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

· Biometric information (where used to identify someone)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent

· Contract

· Legal obligation

· Legitimate interest:


NB: -We may provide services to or subcontract to those who provide them for us, and these might include children, youth, and those mentally or physically considered "Vulnerable" and required to maintain their safety.

· Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent

· Contract

· Legal obligation

· Vital interests

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

· Consent

· Contract

· Legal obligation

· Vital interests

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for research or archiving purposes are:

· Consent

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· Contract

· Legal obligation

· Vital interests

Our lawful bases for collecting or using personal information for recruitment purposes are:

· Consent

· Contract

· Legal obligation

· Vital interests

Where we get personal information from

· People directly

· CCTV footage, or other recorded images

· Schools, colleges, universities, or other education organisations

· Publicly available sources

· Previous employers

How long we keep information

For information on how long we keep personal information, see our retention schedule HERE

Who we share information with Others we share personal information with

· Organisations we need to share information with for safeguarding reasons.

· Professional or legal advisors

· Financial or fraud investigation authorities

· Relevant regulatory authorities

· External auditors or inspectors

· Warranty and guarantee providers

· Professional consultants

· Organisations we are legally obliged to share personal information with

· Emergency services (where necessary)

· Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You do not usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated - 25 July 2024

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